Return and exchange instructions

Accept customer returns and exchanges, the shelf life is within 7 days, beyond this period, the acceptance is deemed to be completed, and no return or exchange

No returns or exchanges will be accepted if packaging or accessories are damaged or missing.

For returns or exchanges, please be sure to contact us within the deadline to avoid unnecessary misunderstandings and disputes.

If the goods are not defective or deteriorated, the consumer will pay for the shipping to the home.

We hope that buyers and sellers can trust and understand each other. If you have any complaints about your merchandise, we'd love to hear from you.

If the goods are defective in transit, please notify the seller immediately after receiving the goods and send them back. Upon receipt and confirmation of the defective item, the seller will promptly send a new product in good condition.

How to apply for return

Return or exchange for personal reasons: within 7 days from the date of receipt of the goods, without affecting the secondary sales, send an email to the after-sales service center. After-sales service staff will accept your request within 1-3 working days after receiving the email.

2. Returns and exchanges for quality reasons: Send an email to service@newchicin.com to the after-sales service center within 7 days after receiving the product. Customer service will accept your request within 1-3 working days after receiving the email.

3. Regarding returns: Please contact the express company directly within 7 days from the date of receipt of the goods. After the courier company receives the goods, the courier company will notify us about the refund.

Please indicate the order number, name and phone number, and obtain the return address from the 24-hour online customer service.

How to cancel an order

If you need to cancel the order, you need to send an email to the after-sales service center to explain the relevant reasons. The email should state your order number, name and phone number.

If you have any questions after receiving the product, please contact online customer service or send an email to service@newchicin.com. In addition, please tell us your name, contact information and order number, so that we can give you a quick and timely solution!